Job Description
Reward Gateway, owned by Edenred, is a leading digital platform for services and payments for people at work. With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’, you’ll contribute to improving employee engagement and building better, stronger, and more resilient organisations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.
An opportunity has become available for an Employee Support Specialist who will deliver operational and technical support to the Reward Gateway Australia customers.
Note the working hours for this role are 22:00 - 08:00 or 23:00 - 09:00.
An opportunity has become available for an Employee Support Specialist who will deliver operational and technical support to the Reward Gateway Australia customers.
Note the working hours for this role are 22:00 - 08:00 or 23:00 - 09:00.
Key Responsibilities
- Provide support to our Australian clients and their employees
- Manage accurate and well-written answers to incoming queries and calls
- Fast resolution to queries and problems
- Develop product knowledge and be on top of technical updates, industry changes, social media developments, HR trends, current legislation, and employee engagement best practices
- Create relationships with other Reward Gateway teams
Skills
- Fluent written and spoken English
- Forward-thinking, positive, and self-motivated
- Customer-focused approach with strong interpersonal skills
- Confident computer user including navigating websites and online software
- You should be highly organised with great attention to detail and able to evaluate and prioritise customer demands
- Excited to learn new things and willing to invest personal time and energy in improvements
- Flexible with the ability to work independently and as part of a team
The Interview Process
- Video screen interview with a member of the Talent Acquisition Team
- Online test to complete prior to the final interview
- Final stage interview with Employee Support Team Manager and Employee Support Supervisor
At Reward Gateway | Edenred we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.
Be comfortable. Be you.
We want all our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
We hire BETTER.
Find out more about our approach to benefits, equality, talent, technology, empathy and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
