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Implementation Specialist

Implementation, Melbourne or Sydney, Full Time, $70,000 - $80,000 / year

Job Description

At Reward Gateway, we’re driven by our culture, our clients and our mission to “make the world a better place to work.” Since 2006, we’ve been right by the side of the world’s most innovative companies and HR leaders, giving them the tools they need to overcome challenges and to connect with their people through our products and solutions. We’re more than 400 strong in four different countries, and we’re constantly growing. Our industry is HR technology, our objective is to increase employee engagement.

Your Role in Our Mission

Our mission is to make the world a better place to work and to achieve this mission we need an Implementation Specialist to help us build and deliver amazing solutions that delight our clients and prospects and ensure that we achieve our mission to make the world a better place to work one implementation at a time. 

Key Responsibilities

  • Planning, managing and delivering the implementation of new Client programmes, ensuring projects are timely, on budget and to a standard of service that exceeds the client’s expectations
  • Work with the Client to determine the most appropriate implementation and launch plan
  • Acting as Client champion in Reward Gateway during the implementation process
  • Partner with Sales and Service teams to help them understand the technical details in each implementation
  • Briefing the Client Support, design and product teams as needed pre and post implementation, ensuring feedback is given in line with our values
  • Managing stakeholder relationships internally and externally
  • Ensuring customer database (Salesforce) and project management tool (TaskRay) are accurate and up to date
  • Provide excellent technical knowledge of our product and its capabilities


  • Proven successful client-facing and project management experience in a fast-paced environment
  • Excellent presentation skills, with exposure to sales processes
  • Flexible with the ability to work independently and as part of a team
  • Strong interpersonal, written and verbal communication skills
  • Superb organisational skills and attention to detail
  • Practical, level headed and the ability to prioritise, with strong planning skills
  • Able to react and respond quickly and effectively
  • Adept at building rapport and dealing confidently with senior stakeholders and great at building internal and external relationships

The interview process

  • Telephone call with a member of the Talent Acquisition Team 
  • First virtual interview with the Head of Implementation and Head of Client Success, SMB
  • Final virtual interview and task assessment with Head of Implementation and Group Support & Implementation Director  
Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
Apply Now

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