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Flexible Benefits Implementation Specialist

Implementation, London, Full Time, £55,000 - £65,000+ / year (negotiable dependent on experience)

Job Description

At Reward Gateway, we’re driven by our culture, our clients and our mission to “make the world a better place to work.” Since 2006, we’ve been right by the side of the world’s most innovative companies and HR leaders, giving them the tools they need to overcome challenges and to connect with their people through our products and solutions. We’re more than 500 strong in four different countries, and we’re constantly growing. Our industry is HR technology, our objective is to increase employee engagement.

Your Role in Our Mission
Our mission is to make the world a better place to work and to achieve this mission we need your expertise to wow our customers by taking the flexible benefits implementation process to a whole new level. Acting as a subject matter expert whilst developing new and innovative ways of bringing our clients’ programmes to life and exciting every single one of their employees. 

In return, you’ll get to work in a values-based culture where we focus on client centricity and innovation. Employee wellbeing and your professional development is really important to us as well, and you’ll have access to the many benefits we offer our employees. Also, you’ll get to work with some pretty amazing people!

Key Responsibilities

  • Conducting detailed consultative discovery. Gathering the technical requirements from a prospect to ensure our Engineering and Implementation teams understand the scope of work required, and can provide timeframes for the key project deliverables through a project delivery plan
  • Partnering with the Sales and Client Success teams to qualify Flexible Benefits opportunities, and ensure alignment between the scope of requirements and Reward Gateway capabilities
  • Consulting to clients as a subject matter expert on Reward Gateway product sets and solutions, including current and future functionality
  • Providing consultation on standard methodology benefits structures to internal and external partners
  • Identifying opportunities for product improvements, features and functionality
  • Supporting internal and external partners in solution design
  • Overseeing the project and partner management of the entire end-to-end flexible benefits implementation process from sales to launch
  • Providing ongoing implementation support after launch for outstanding client programmes
  • Ensuring effective training is offered to deliver a seamless transition of the programme to the Client Success Manager- and Client Support Teams
  • Collaborating closely with Project Team for special projects
  • Anticipating and handling Client enquiries efficiently


  • Experience implementing Flexible Benefits programmes and the ability to act as a Subject Matter Specialist
  • A good awareness of UK pay and benefit legislation
  • Proven client delivery and project management experience
  • Strong interpersonal and communication skills
  • Good planning skills with the ability to prioritise
  • An ability to make sense of sophisticated and high volumes of data
  • A curious mind with a desire for learning and self-development

The Interview Process

  • Telephone interview with someone from our Talent Acquisition Team
  • Video Interview with the Head of Implementation and Head of Solutions Delivery 
  • Assessment Task
  • Final Interview with Director of Enterprise Sales and UK & US Client Success Director 

Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.

We hire BETTER.  
From perks to people, our BETTER approach to hiring earns us more trust, happier people and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateways approach to benefits, equality, talent, technology, empathy and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
Apply Now


265 Tottenham Court Road

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