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Flexible Benefits Implementation Specialist

Implementation, London, Full Time, £45,000 - £50,000 / year

Job Description

At Reward Gateway, we’re driven by our culture, our clients and our mission to “make the world a better place to work.” Since 2006, we’ve been right by the side of the world’s most innovative companies and HR leaders, giving them the tools they need to overcome challenges and to connect with their people through our products and solutions. We’re more than 400 strong in four different countries, and we’re constantly growing. Our industry is HR technology, our objective is to increase employee engagement.

Your Role in Our Mission

Our mission is to make the world a better place to work and to achieve this mission we need you to wow our customers by taking the flexible benefits implementation process to a whole new level. Acting as a subject matter expert whilst developing new and innovative ways of bringing our clients’ programmes to life and exciting every single one of their employees.

Key Responsibilities

  • Conduct detailed consultative discovery. Gather the technical requirements from a prospect to ensure the engineering and implementation teams understand the scope of works required and can provide timeframes for key project deliverables and can deliver a project delivery plan
  • Partner with Sales and Client Success to qualify Flexible Benefits opportunities, to ensure alignment between the scope of requirements and Reward Gateway capabilities
  • Work with the Sales, Client Success, Engineering, Security and Implementation teams to develop a proposed solution, ensuring that all proposed solutions matches the design and delivery capabilities of the technology
  • Be the subject matter expert on Reward Gateway product sets and solutions, including current and future functionality, supporting both Reward Gateway employees and clients 
  • Be the subject matter expert on Flexible Benefits, providing consultation on standard methodology benefits structures to internal and external partners
  • Find opportunities for product improvements, features and functionality
  • Utilise your understanding of Reward Strategies and benefits structures to support internal and external partners in solution design
  • Project and partner management of the entire end to end flexible benefits implementation process from sales to launch
  • Ongoing implementation support after launch for outstanding Client programmes
  • Training and seamless transition of programme to Client Success Manager & Client Support Teams
  • Managing, project planning and delivering the implementation of new Client programmes
  • Collaborating closely with Project Team for special projects
  • Anticipating and handling Client enquiries efficiently


  • Experience implementing Flexible Benefits programmes
  • Ability to act as a Flexible Benefits subject matter specialist
  • A good awareness of UK pay and benefit legislation
  • Proven successful client-facing and project management experience
  • Strong interpersonal, written and verbal communication skills
  • Superb interpersonal skills and attention to detail
  • The ability to react and respond quickly and effectively
  • A whizz with sophisticated and high volume data

The interview process

  • Telephone interview with someone from our Talent Acquisition Team
  • Video Interview with the Head of Implementation & Head of Solutions Delivery 
  • Take Home Assessment Task
  • Final Interview with Director of Enterprise Sales and UK & US Client Success Director 
Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.

We hire BETTER.  
From perks to people, our BETTER approach to hiring earns us more trust, happier people and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateways approach to benefits, equality, talent, technology, empathy and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
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265 Tottenham Court Road

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