Job Description
Reward Gateway, together with Edenred, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage, and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.
With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’. You’ll be contributing to improving employee engagement and building better, stronger, and more resilient organisations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.
We have a highly talented team who live up to our shared values, bringing to life “Entrepreneurial Spirit”. We love to “Push the Boundaries”, but importantly show “Respect” in how we go about our work. Our “Speak Up” and “Be Human” culture is at the heart of what it is to work with us, and we encourage everyone to bring innovation and ‘Imagination’ to the work they do.
Your Role in Our Mission:
Our mission is to make the world a better place to work and to achieve this mission we’re looking for a super enthusiastic and hard-working person to join our mission to make the world a better place to work. The position is part of our global support centre in Plovdiv.
To achieve this mission we also need you to deliver operational and technical support for all Reward Gateway AUS clients and programs at the highest level of client service.
The working hours for this role are Monday to Friday from 00:00 - 08:00
With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’. You’ll be contributing to improving employee engagement and building better, stronger, and more resilient organisations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.
We have a highly talented team who live up to our shared values, bringing to life “Entrepreneurial Spirit”. We love to “Push the Boundaries”, but importantly show “Respect” in how we go about our work. Our “Speak Up” and “Be Human” culture is at the heart of what it is to work with us, and we encourage everyone to bring innovation and ‘Imagination’ to the work they do.
Your Role in Our Mission:
Our mission is to make the world a better place to work and to achieve this mission we’re looking for a super enthusiastic and hard-working person to join our mission to make the world a better place to work. The position is part of our global support centre in Plovdiv.
To achieve this mission we also need you to deliver operational and technical support for all Reward Gateway AUS clients and programs at the highest level of client service.
The working hours for this role are Monday to Friday from 00:00 - 08:00
Key Responsibilities
- Outstanding help and support to our AUS clients and their employees across the globe
- Accurate and well-written answers to incoming queries
- Fast resolution to queries and problems
- Develop product knowledge and be on top of technical, industry changes, social media developments, HR trends, current legislation, and employee engagement best practices.
- Create relationships with other Reward Gateway teams
Skills
- Fluent written and spoken English
- Forward-thinking, positive, and self-motivated
- Customer-focused approach with strong interpersonal skills
- Confident computer user including navigating websites and online software
- Highly organised with great attention to detail and able to evaluate and prioritise customer demands
- Excited to learn new things and willing to invest personal time and energy in improvement
- Flexible with the ability to work independently and as part of a team
The Interview Process
- Telephone call with a member of the Talent Acquisition Team
- Short test to complete before the final video interview
- Online interview with the Support Team Manager and the Client Support Supervisor
At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.
Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
We hire BETTER.
From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that helps us to make the world a better place to work. Find out more about Reward Gateway's approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
