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Business Analyst | 4 Month FTC

Business Insights, London, Fixed Term Contract, £64,000 - £76,000 / year

Job Description

As of May 2023, Reward Gateway was acquired by Edenred. Edenred is a leading digital platform for services and payments for people at work, connecting 52 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients. They are a CAC40 company listed on the Paris Stock Exchange. Reward Gateway, together with Edenred, positions us as a global market leader in the benefit and engagement industry. The introduction of our two logos side by side is a visual representation of our combined value proposition.

With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’. You’ll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future. 

We have a highly talented team who live up to our shared values, bringing to life “Entrepreneurial Spirit”. We love to “Push the Boundaries”, but importantly show “Respect” in how we go about our work. Our “Speak Up” and “Be Human” culture is at the heart of what it is to work with us, and we encourage everyone to bring innovation and ‘Imagination’ to the work they do. You’ll very quickly feel like one of the team.

Your Role in Our Mission:
To help achieve our mission we’re looking for an ambitious, hands-on Business Analyst (BA) who can take charge of their work items and deliver results that will make valuable contributions to the business. Working within a contemporary product development process, you will work on multiple projects simultaneously, translating business data into digestible information that improves business processes and offerings to our customers. 

You’ll be responsible for assessing the impact of change to various systems, identifying and documenting business requirements, producing functional specifications/user stories/acceptance criteria, executing implementation plans, and supporting the product innovation owners. 

The BA is responsible for analysing and modelling existing and future business processes through understanding and documentation of current business procedures and identifying areas for improvement. As a BA you will work closely with the product innovation owners, business and technical teams. A major contributor to the requirements specification deliverable, which includes writing the business and functional requirements. The BA should perform feasibility analysis and work closely with the product innovation and/or business owner to prioritise deliverables and negotiate product functionalities, ensuring that there is integration between business and technology.

Key Responsibilities

Support the product innovation platform lifecycle with:
  • Determining the requirements strategy (both functional and non-functional), including defining the business problem and primary objectives of new solutions
  • Create detailed Business Requirement Documents (BRD) as required and translating them into functional specifications and process models that portray specific business needs
  • Gather, write, split, and update Jira with user stories and use cases
  • Offer on-going support by organising the backlog, determining functionality per release and make sure that each sprint delivers the value to the business
  • Analyse and model the business domain to create a complete picture of workflows mapped across all the relevant audiences and scenarios fulfilled by existing and proposed innovation solution
  • Work with solution architects to ensure new builds meet the business demand. Bridge business to technical communications in analysis and planning stages of software development
  • Provide analytic support by coordinating data extraction from various databases and data interpretation as required
  • Contributing to project / sprint plans, support defining project requirements by identifying project milestones and phases
  • Estimating costs, benefit and time requirements of work items including risks, predicting potential problems and return on investment for shareholders
  • Support the implementation and participate in Integration Testing and User Acceptance Testing (UAT) and Functionality Testing with comprehensive E2E test cases at the application and multi-application levels
  • Understand system capabilities. Create and maintain technical user cards in JIRA to support innovation build as required


  • 5+ years of experience working as a Functional, Data, or Business Analyst with a solid background and experience in business analysis, system design, configuration, and user stories and testing. 
  • Ability to produce functional/non-functional designs
  • 5+ years of experience in Excel (Advanced), Visio, MS Project, and JIRA
  • 5+ years of customer interfacing and application integration projects experience
  • 5+ years in project management including experience in risk management & an understanding of the various project methodologies (AGILE, PMBOK, Prince2) 
  • Experience in software development methodologies and industry best practice
  • Knowledge of development processes – SDLC, must be very analytical with problem-solving and conflict-resolution skills to help identify, communicate, and resolve issues
  • Experience in running workshops, stakeholder meetings, and facilitating agile ceremonies
  • Have the ability to interpret requirements with proven practice in process modeling techniques underpinned by detailed analytical skills with a view for future change
  • Excellent written and verbal communication, with the ability to present at all levels

The Interview Process

  • Phone interview with a member of the Talent Acquisition Team.
  • Online interview with the Business Analysis & Project Delivery Manager & Senior Team Member

At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.

Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
We hire BETTER.  
From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that helps us to make the world a better place to work. Find out more about Reward Gateway's approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
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