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Head of Account Management

Sales, Boston or Chicago, Full Time, $270,000.00-$300.000.00 OTE

Job Description

Since 2006 we’ve helped the most innovative companies and HR leaders transform the employee experience to attract and retain top talent through employee benefits, strategic reward and recognition, and much more. Across the globe, over 700 of us work together to make the world a better place to work. As a well-established, fast-growth, Unicorn status HR Tech SaaS company we’re flexible, inclusive, and keen to meet talented individuals who are passionate about positively impacting the future of work.

Your role in our Mission
As the Head of Account Management, you will be responsible for overseeing the growth and retention of our current client base. You will manage a team of Account Managers and work closely with our cross-functional teams, like Client Success and Partnerships, to ensure the successful growth of our base revenue. 

Key Responsibilities

  • Build, lead, and mentor a high-performing Account Management team, setting clear objectives, providing ongoing coaching, and fostering a collaborative team environment
  • Develop and maintain strong relationships with key clients. Serve as a strategic advisor, understanding client needs, and proposing solutions that drive value and ROI
  • Implement strategies to maximize client retention and expansion opportunities
  • Partnering closely with Client Success leadership, help ensure a high level of customer satisfaction, by monitoring service delivery and proactively addressing client concerns
  • Work closely with Client Success, Product, and Marketing teams to align account management strategies with overall business objectives
  • Develop and continuously optimize account management processes to enhance efficiency and effectiveness. Implement best practices for client engagement and retention
  • Stay informed about industry trends, market developments, and competitor activities. Leverage insights to refine account management strategies and offerings

Skills

  • Proven track record of success in account management, sales management, client success, or a related role within the technology industry, preferably in a SaaS HR Tech environment, with at least three years in a leadership capacity
  • Strong leadership skills with a track record of building and developing high-performing teams
  • Expert-level understanding of sales processes and best practices
  • Analytical mindset with proficiency in data-driven decision-making. Experience with CRM systems and customer analytics tools
  • Excellent communication, presentation, and interpersonal skills, with the ability to effectively influence and collaborate with stakeholders at all levels of the organization
  • Strong passion for driving sales excellence and contributing to the growth and success of the organization
Success Metrics
  • Improvements in customer retention and expansion (i.e. high percentage of Net Revenue Retention and growth of cross-sell and upsell pipeline) 
  • Improvement of sales funnel conversion metrics
  • Reduced sales velocity
  • Performance against revenue targets
  • Improved employee tenure

The Interview Process

  • Telephone interview with our recruitment team
  • Interview with SVP of Commercial
  • Interview with VP of Client Success and Head of Commercial Operations
  • Final interview and presentation assessment with the SVP of Commercial and VP of Client Success

Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
 
We hire BETTER.  
From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that helps us to make the world a better place to work. Find out more about Reward Gateway's approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
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