<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=557769&amp;fmt=gif https://dc.ads.linkedin.com/collect/?pid=557769&amp;fmt=gif ">

Merchant & User Communications Manager

Retail, London, Full Time, £52,000 - £56,000 / year

Job Description

As of May 16th 2023, Reward Gateway was acquired by Edenred. Edenred is a leading digital platform for services and payments for people at work, connecting 52 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients. They are a CAC40 company listed on the Paris Stock Exchange. Reward Gateway, together with Edenred, positions us as a global market leader in the benefit and engagement industry. The introduction of our two logos side by side is a visual representation of our combined value proposition.

With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’. You’ll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.  

We have a highly talented team who live up to our shared values, bringing to life “Entrepreneurial Spirit”. We love to “Push the Boundaries”, but importantly show “Respect” in how we go about our work. Our “Speak Up” and “Be Human” culture is at the heart of what it is to work with us, and we encourage everyone to bring innovation and ‘Imagination’ to the work they do. You’ll very quickly feel like one of the team.

Key Responsibilities

  • You’ll be responsible for the delivery of our merchant content and promotional activity, with the goal of engaging and educating our users with our discounts and other benefits programmes and driving sales for our merchants & partners.
  • You’ll lead and manage a team of content specialists and a content writer, who will deliver campaigns and promotions across existing channels of email, web and app and explore the development of new channels.
  • You’ll develop and deliver well-designed marketing calendars with campaigns covering all key seasonal shopping and activity periods for our range of user engagement programmes.
  • You’ll present our marketing opportunities effectively in media decks, case studies and other promotional materials to engage our retail partners and maximise investment in paid placements.
  • You’ll approve the design and content produced by the team, ensuring consistency in messaging and voice.
  • You’ll own The Partner Hub, our communication tool and key resource for merchant partners to access key information and case studies. 
  • You’ll be data-driven and measure the success of the campaigns, leveraging analysis tools to optimise strategies and improve campaign effectiveness.
  • You’ll be inventive and keen to test, measure and reflect in order to challenge the status quo and drive continuous improvement.


  • Proven experience in marketing and communications
  • Strong leadership and team management skills, with the ability to motivate a team.
  • Strategic thinker with the ability to contribute to the overall marketing strategy and align with objectives
  • Strong command of language, grammar, and style to effectively communicate with different audiences
  • Excellent writing, editing and proofreading skills
  • Demonstrated ability to create compelling and effective marketing collateral
  • Proficient use with marketing tools and content management systems
  • Highly organised and able to meet deadlines
  • Ability to manage multiple projects simultaneously 
  • Confidence in communicating with external and internal stakeholders
  • A positive, ‘can-do’ attitude, hardworking and dedicated 
  • Proven ability to collaborate and work effectively as part of a team

The Interview Process

At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.

Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.

We hire BETTER.  
Find out more about our approach to benefits, equality, talent, technology, empathy and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
Apply Now


265 Tottenham Court Road

Visit our London office

Other jobs you may be interested in

register for job alerts

Can't find what you're looking for?

If you can't see a job that interests you, why not register for our job alerts by email service? And we'll email you when a job that matches what you're looking for is uploaded onto the site.

Join our talent community