Junior Support Specialist in Client Support

Client Support, Plovdiv, Full Time, лв.21,000 / year

Job Description

At Reward Gateway, we’re driven by our mission to “make the world a better place to work.” Across the globe over 750 of us work together to bring this to life through our products and technology. We help our 4500+ clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.

Due to growth and expansion, an opportunity has become available for a Junior Support Specialist to join our global support centre in Plovdiv. As a Junior Support Specialist, you'll be responsible for delivering operational and technical support for our UK-based clients and delivering the highest level of client service.

The working hours for this role are Monday to Friday from 08h00 to 20h00 (4 working shift options).

Key Responsibilities

Providing help and support to our UK clients and their employees across the globe
Responding to incoming queries with accurate and well-written answers
Ensuring speedy resolution to queries and problems
Developing your product knowledge and be aware of trends relating to technical improvements, industry changes, social media developments, HR trends, legislation, and employee engagement best practices
Managing and developing relationships with other Reward Gateway teams

Skills

Fluent in written and spoken English
A forward-thinking, positive, and self-motivated approach
Customer-focused with strong interpersonal skills
Confident in using technologies including navigating websites and online software
Good planning and organisational ability to evaluate and prioritise customer demands
Excited to learn new things and willing to invest personal time and energy in your self-development
Flexible with the ability to work independently and as part of a team
Good attention to detail and problem-solving skills

The Interview Process

Online interview with a member of the Talent Acquisition Team
A short test to complete 30 minutes before the final interview
Final interview with the Client Support Team Managers

Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.

We hire BETTER.
From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that helps us to make the world a better place to work. Find out more about Reward Gateway's approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at rg.co/lifeatrg.

Apply Now

Junior Support Specialist in Client Support

Client Support, Plovdiv, Full Time, лв.21,000 / year

Job Description

Key Responsibilities

Skills

The Interview Process

Plovdiv

What now?

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