Job Description
Since 2006 we’ve helped the most innovative companies and HR leaders transform the employee experience to attract and retain top talent through employee benefits, strategic reward and recognition, and much more. Across the globe, over 700 of us work together to make the world a better place to work. As an ambitious, fast-growth, private-equity backed, HR Tech SaaS company we’re flexible, inclusive and keen to meet individuals who are passionate about positively impacting the future of work.
As we are growing and expanding our business, an exciting opportunity has become available for a Retail Operations Specialist to join our Plovdiv-based team. In this role, you'll support the smooth running of our products including monitoring transactions, ensuring compliance with all relevant protocols, and working closely with internal and external stakeholders.
As we are growing and expanding our business, an exciting opportunity has become available for a Retail Operations Specialist to join our Plovdiv-based team. In this role, you'll support the smooth running of our products including monitoring transactions, ensuring compliance with all relevant protocols, and working closely with internal and external stakeholders.
Key Responsibilities
- Monitoring and checking for any failed transactions, voucher ordering, batch card sending, balance transfers, and delivery processes, as well as resolving any issues relating directly to these processes
- Supporting new retailer launches and fulfilling bulk orders requests
- Processing cashback reconciliations, updating Netsuite, and performing spot checks with key voucher partners
- Maintaining departmental CRM (in SalesForce & Airtable), database applications, and documentation
- Ensuring compliance with all security and data protection protocols
- Working closely with the Employee Support team to track and report unusual trends in customer inquiries
- Communicating and updating internal teams, retailers, and suppliers to support in completing tasks and resolving issues
- Supporting special projects and tasks that are outside of the day-to-day job responsibilities
Skills
- Experience monitoring transactions and reconciliations to ensure compliance with processes and protocols
- A team player who thrives in a global team, working across different time zones
- An excellent command of English including the ability to compile correspondence with the desired impact
- Good planning abilities with a process-driven approach to balancing multiple tasks and projects simultaneously
- The ability to utilise resources effectively and efficiently to get things done whilst working to deadlines
- Willingness to learn and eager to take on the challenge of unfamiliar tasks.
- A working knowledge of Excel, Google spreadsheets/docs, and other software such as Netsuite, Salesforce, Jira etc
The Interview Process
- A video call with a member of the Talent Acquisition Team
- First stage online interview with the Retail Operations Manager and Senior Retail Operations Specialist
- Final stage online interview with the Head of Retail Operations and the Retail Operations Manager
Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community, and help us Make the World a Better Place to Work.
We hire BETTER.
From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateways approach to benefits, equality, talent, technology, and empathy and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
