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Overnight Support Team Manager

Client Support, Plovdiv, Full Time

Job Description

At Reward Gateway, we’re driven by our culture, our clients and our mission to “make the world a better place to work.” Since 2006, we’ve been right by the side of the world’s most innovative companies and HR leaders, giving them the tools they need to overcome challenges and to connect with their people through our products and solutions. We’re more than 400 strong in four different countries, and we’re constantly growing. Our industry is HR technology, our objective is to increase employee engagement.

Your Role in Our Mission

Our mission is to make the world a better place to work and to achieve this mission you are here to manage a team of client support specialists who swiftly find solutions and provide competent feedback to client queries related to the products and services that Reward Gateway offers.

Key Responsibilities

  • Providing ongoing support, coaching and mentoring to direct reports
  • Running training, sharing product knowledge and expertise with the team
  • Supporting escalated issues and handling client complaints
  • Performing other responsibilities and administrative tasks related to the workflow process within the Client Support Team
  • Identifying areas for improvement 
  • Covering the Head of Department when they are out of office

Skills

  • Excellent communication skills
  • Proven success in building client relationship
  • 100% focus on Client satisfaction
  • Training and coaching experience
  • Recruitment and selection skills
  • A positive, ‘can-do’ attitude, hardworking and dedicated - willing to work outside ‘regular’ working hours 
  • Proactive and critical thinking, great attention to detail

The interview process

  • Telephone interview with our recruitment team
  • Video interview with the Hiring Team 
  • Assessment 
  • Final interview and presentation assessment with the hiring Team Manager 
Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.


Apply Now

Plovdiv

Floor 3
Kamenista Office Park
59 Iztochen Blvd
4000, Plovdiv
Bulgaria

Visit our Plovdiv office

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