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Implementation Team Leader (Flexible Benefits)

Implementation, Plovdiv, Full Time

Job Description

At Reward Gateway, we’re driven by our culture, our clients and our mission to “make the world a better place to work.” Since 2006, we’ve been right by the side of the world’s most innovative companies and HR leaders, giving them the tools they need to overcome challenges and to connect with their people through our products and solutions. We’re more than 400 strong in four different countries, and we’re constantly growing. Our industry is HR technology, our objective is to increase employee engagement.

Your Role in Our Mission

Our mission is to make the world a better place to work and to achieve this mission we need you to lead the Flex Implementation Team (BG) to work in partnership with our Flexible Benefits delivery teams to deliver world-class projects and excellent service to our Clients.

Key Responsibilities

  • A commitment for self and team to deliver outstanding service to our clients
  • Work alongside the flexible benefits delivery team to continually refine our internal processes to deliver the most effective project implementations for our clients
  • Communicating, collaborating, facilitating and influencing within the department, across departments and globally to support each other and share best practice 
  • Providing a point of escalation for our clients
  • Supporting with escalated issues or client complaints
  • Setting our basic expectations and best practice standards
  • Identifying areas for improvement
  • Coaching your direct reports with continual development activity 
  • Recruiting, inducting and managing team members
  • Planning regular training sessions, end of quarter reviews and team celebrations

Skills

  • Experience in managing a team in a client facing environment desirable but not essential
  • Experience in project management desirable but not essential
  • 100% focus on Client satisfaction
  • Experience Training and coaching colleagues
  • A positive, ‘can-do’ attitude, hardworking and dedicated
  • Confident communication skills

The interview process

  • First interview - Competency based interview, with an assessment shared in advance of and discussed at interview 
Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.

Apply Now

Plovdiv

Floor 3
Kamenista Office Park
59 Iztochen Blvd
4000, Plovdiv
Bulgaria

Visit our Plovdiv office

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